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Nueva experiencia de banca digital

Si no conoces tu número de cuenta, llama a nuestro equipo de atención al miembro al (800) 772-4000. 
Puedes descargar nuestra nueva app el 05/19/2023 en tu App Store correspondiente.

     
Yes. Please see below. 

Bill Pay will be unavailable within Online Banking from May 12-18. Scheduled payments will process through May 17.

Access to Online Banking will be unavailable on May 18. Service will resume on May 19.

We are launching a new Online Banking Platform with improved security, updated features, and a more user-friendly experience. The new digital banking experience is designed to make managing finances easier, faster, and more secure. You'll notice a refreshed look, improved navigation, enhanced security features, and better tools to manage your money.

However, there are some features that will no longer be supported after the transition:

  • Business members will no longer have access to Zelle and External transfers.
  • Consumer members will be losing the Change Jar feature.
We’re making this change to provide a more secure, modern, and flexible digital banking experience for you.
No. Member accounts are not changing. Balances, rates, terms, and account numbers will all stay the same. This upgrade only changes how Members access Online Banking. Members will need to complete a one time enrollment.

The new experience will launch in May. Premier America will communicate exact timing, including any temporary downtime, ahead of the transition to members.

Yes. There will be a temporary period where Online and Mobile Banking are unavailable. Premier America will notify members in advance with exact dates and times so members can plan ahead.
Premier America will notify members via email, website updates, and/or in-branch communication. There will be many communications sent leading up to the launch.

Members' money will not be affected. Some preferences like alerts or external connections may need to be set up again, but account information will remain intact.

See next question for what to save. 

We recommend downloading or saving any important transaction history, statements, or payee information before the upgrade, just as a precaution.
Yes. The new platform replaces the current Online Banking system. Members will need to enroll once it becomes available to continue accessing Online and Mobile Banking.
Members won't be able to access Online or Mobile Banking until they complete enrollment. Accounts will still be available through other service channels.
Yes. The new platform includes enhanced security features, including stronger login requirements and improved monitoring.
Premier America will provide a list of supported browsers and devices before launch to ensure the best experience.
Members will log in using their existing credentials the first time. After that, members may be prompted to update their username and/or password to meet enhanced security requirements.

Most existing Online Banking users will complete a one time process when logging inf or the first time. Members may need to verify their identity and update their login credentials. In some cases, members may need to complete the standard registration process.

Biometric logins such as Face ID or fingerprint will need to be re-enabled after enrollment. Existing members that were online users will be migrated and have a First Time Sign on Workflow attached to their Q2 Username. 

At first sign on, they will input their previous login credentials, validate their identity, and be prompted to change their password. If their username no longer meets the new username criteria, they will also be prompted to update their username at that time as well. Existing members that were not migrated from the old system will be expected to follow the online registration process. 

Username Criteria:

  • Not exceed 32 characters
  • Have at least 8 characters
  • Contain at least one letter
  • Contain at least one number
  • Contain at least one uppercase letter
  • Not contain whitespace

Biometrics like fingerprint and Face ID will not be transferred. If the member doesn't remember their username and password, they will be able to reset their username and password prior to accessing the new registration. 

This step helps meet updated security standards and better protect account information.
If members are a signer on both, members will be able to switch between their personal and business accounts within the same login.
Members need identifying information, such as account number, Social Security number or Tax ID, and access to receive a one time security code.

First Time Sign On

  • Retail Primary or Joint
    • Q2 Login credentials
    • Last Name, DOB, Mobile Number (match core)
    • Access to receive (multi-factor authentication) MFA code
  • Business Authorized Signer
    • Q2 Login credentials
    • (match core)
    • Access to receive MFA code
  • Business Sub-User (Non-Signer)
    • Q2 Login credentials
    • (match core)
    • Access to receive MFA code

New Registration

  • Retail Primary or Joint
    • First Name, Last Name, SSN, DOB, Account Number (match core)
    • Access to receive MFA code
  • Business Authorized Signer:
    • Business Tax ID, Primary Business User SSN, Account Number (match core)
    • Access to receive MFA code
Once the new system is live, members should download the new mobile app or visit our website and select Enroll or Sign Up, then follow the on screen steps.

First, members can use the self‑service options like Forgot Password or Unlock Account.

For additional support, Team Members can assist with verifying identity and providing next steps.

  • Make sure the member is inputting information on the core by seeing User profile data.
  • Ensure there are no blank spaces or boxes where they are required to type
  • Reset their password
  • Direct them to:
    • “Forgot Password”
    • “Unlock Account”

Assist with re-enrollment if needed

Yes. Members must download the new app from the App Store or Google Play on or after the launch date. The old app will no longer be supported after the transition, and members must download the new app from the App Store or Google Play. The new app will be published at time of launch.
No. Members will need to re-enable biometric login after enrolling in the new app.
Yes. The mobile experience will reflect the new design, making it easier to access key features like mobile deposits and transfers.
The new navigation is designed to make common tasks easier to find. Premier America will provide guides and tutorials to help members adjust.
Look for the “More” or menu options or visit our help resources for step-by-step guidance.
  • A cleaner, more intuitive dashboard
  • Easier navigation and faster access to key features
  • Enhanced security and alerts
  • Improved money management tools
  • Turning cards on/off
  • Setting alerts for transactions
  • Managing security settings
  • Adding cards to a digital wallet
Yes. Members will now be able to easily view deposits and check images directly within their account.
Yes. Financial wellness tools (like budgeting and spending insights) are now easier to find and use within the new experience.
Yes. Member-to-member transfers have been enhanced for a smoother experience.
IRA contributions will be available as a new feature, though this may be introduced in phases and targeted communications.

Business members will benefit from: 

  • User management (set roles and permissions for employees)
  • Business Bill Pay (iPay)
  • Originación de ACH
  • Captura remota de depósitos (RDC)
  • Ability to easily switch between accounts
These features provide greater control over who can access members’ accounts, improve how they manage payments, and streamline their day-to-day operations.
Yes, most bill pay payees and payment setups will be transferred automatically with the first payment date of May 19th. However, there are a few vendors who are unable to be transferred. Members will need to re-enter those payees into the new OLB platform.
Sí.
Yes, external transfer linked accounts and member-to-member linked accounts should migrate, but we recommend checking these when first logging in.
Yes. Current Zelle enrollments should move over automatically.
No.
No. Members will need to re-verify their contact methods. For security reasons, members will need to re verify their email address and/or mobile number.
No, the experience on the new Online Banking platform should match what members experience today once they are set up.
We are working to migrate Bill Pay data. Most members will see their payees and scheduled payments carried over, though some exceptions may require re-entry.
Bill Pay may be temporarily unavailable during the transition weekend. We'll provide specific timing in advance.
Quicken integration is still being finalized. We recommend downloading their transaction history as a precaution before the transition.
Some recurring wire setups may not transfer. Domestic and international wire templates should transfer. We will provide additional details and instructions if action is needed.
No. Cutoff times remain the same.
Yes. Some features may be discontinued or updated. If a member is impacted, we will notify them in advance with details and alternatives.
Change Jar's name is changing to Rainy Day Savings.
Spanish support is being evaluated for launch readiness. We will confirm availability closer to launch.
Zelle for business accounts will not be available at launch. If a member currently use Zelle, the member will receive advance notice with timing and alternative options.
External transfers for business accounts are expected to be removed. We will provide guidance on alternative solutions, such as ACH.

We are prioritizing enhanced security, control, and business-grade payment capabilities like ACH to better support business needs.

These changes are part of a transition to a new online banking platform that will allow us to introduce enhanced tools and capabilities over time. This transition sets the foundation for improved services in the future.

Yes, any recurring transactions tied to these discontinued services (such as Zelle or external transfers) will need to be updated before May 19 to avoid disruption.
Payments initiated prior to May 19 are expected to be processed normally. After that date, Zelle transactions will no longer be supported for business accounts.
Recurring Zelle payments will need to be discontinued prior to May 19. Clients should be guided to establish alternative payment methods.

You can continue to manage payments using alternative options such as:

  • Utilizing ACH origination to move funds (requires enrollment)
  • Electronic Wires
  • Utilizing other Digital Payment Services (i.e. Venmo, apple pay, Cash App, Paypal, etc.)
Certain alternatives (e.g., wires, ACH origination) may carry fees depending on the member's account type and service setup. Refer to applicable fee schedules.
We are prioritizing enhanced security, control, and business-grade payment capabilities like ACH to better support business needs.
Yes, historical Zelle transaction data will remain accessible for reference after the service is discontinued.
We recommend reviewing any current use of Zelle and setting up alternative payment methods before May 19 to avoid any disruption.
Business Relationship Managers, Branch Team Members, Contact Center teams.
Enrollment can be completed through digital online banking (Secure form).
Updates will be shared through established communication channels, including internal announcements, member notifications, and digital banking messaging.
We are actively working toward bringing Zelle back for business accounts in the future. While we don't have a specific timeline yet, it remains a priority.
Yes, transaction history should be available for at least the past 18 months.
Yes. Historical eStatements will be available in the new Online Banking platform. eStatements for the past 18 months will be available to the member.
No. Alerts and notifications will need to be re-established.
  • Make sure their contact information is up to date.
  • Download any important transaction history (especially Quicken users).
  • Watch for upcoming emails with important details.
Our Contact Center, branches, and online help resources will be available to assist members. We'll also provide step-by-step guides and tutorials.
Yes. Any changes impacting your account or services will be communicated at least 30 days in advance, where required.
Disclosures will be available within Online Banking or provided during enrollment for certain services.
Premier America Credit Union es una institución financiera de servicio completo con sucursales en California y Texas. También puedes unirte y abrir tu cuenta Premier America en línea.