Nueva experiencia de banca digital

We are launching a new Online Banking Platform with improved security, updated features, and a more user-friendly experience. The new digital banking experience is designed to make managing finances easier, faster, and more secure. You'll notice a refreshed look, improved navigation, enhanced security features, and better tools to manage your money.

However, there are some features that will no longer be supported after the transition:

• Business members will no longer have access to Zelle and External transfers.
• Change Jar is changing names to Rainy Day Savings

The new experience will launch May 19. Premier America will communicate exact timing, including any temporary downtime, ahead of the transition to members.

1. Log in to your account.   
2. Tap "Menu."    
3. Tap "Document and Statements."  
4. Select "eStatements and Documents."  
5. Scroll and view past eStatements.  

1. Sign in into online banking.  
2. Click “Menu.”  
3. At the top, easily switch between Personal and Business accounts.

Members' money will not be affected. Some preferences like alerts or external connections may need to be set up again, but account information will remain intact.

Most existing Online Banking users will complete a one time process when logging inf or the first time. Members may need to verify their identity and update their login credentials. In some cases, members may need to complete the standard registration process.

Biometric logins such as Face ID or fingerprint will need to be re-enabled after enrollment. Existing members that were online users will be migrated and have a First Time Sign on Workflow attached to their Q2 Username. 

At first sign on, they will input their previous login credentials, validate their identity, and be prompted to change their password. If their username no longer meets the new username criteria, they will also be prompted to update their username at that time as well. Existing members that were not migrated from the old system will be expected to follow the online registration process. 

Username Criteria:

• Not exceed 32 characters
• Have at least 8 characters
• Contain at least one letter
• Contain at least one number
• Contain at least one uppercase letter
• Not contain whitespace

Biometrics like fingerprint and Face ID will not be transferred. If the member doesn't remember their username and password, they will be able to reset their username and password prior to accessing the new registration. 

1. Enter your Username and password on the login page and click Log In.  
2. You should be redirected to a page to validate your identity. Provide the following:  
   • Apellido  
   • Date of Birth  
   • Mobile Phone  
3. Complete Identity Verification using one of the following MFA  methods:  
   • Text  
   • Voz  
   • Correo electrónico   
   • Call Center  
4. Enter your Verification Code.   
5. Enter your new Username (if required) and new Password.  
6. You should be logged in successfully.  

First Time Sign On

• Retail Primary or Joint
  • Q2 Login credentials
  • Last Name, DOB, Mobile Number (match core)
  • Access to receive (multi-factor authentication) MFA code
• Business Authorized Signer
  • Q2 Login credentials
  • (match core)
  • Access to receive MFA code
• Business Sub-User (Non-Signer)
  • Q2 Login credentials
  • (match core)
  • Access to receive MFA code

New Registration

• Retail Primary or Joint
  • First Name, Last Name, SSN, DOB, Account Number (match core)
  • Access to receive MFA code
• Business Authorized Signer:
  • Business Tax ID, Primary Business User SSN, Account Number (match core)
  • Access to receive MFA code

First, members can use the self‑service options like Forgot Password or Unlock Account.

For additional support, Team Members can assist with verifying identity and providing next steps.

• Make sure the member is inputting information on the core by seeing User profile data.
• Ensure there are no blank spaces or boxes where they are required to type
• Reset their password
• Direct them to:
  • “Forgot Password”
  • “Unlock Account”

Assist with re-enrollment if needed

• A cleaner, more intuitive dashboard
• Easier navigation and faster access to key features
• Enhanced security and alerts
• Improved money management tools

• Turning cards on/off
• Setting alerts for transactions
• Managing security settings
• Adding cards to a digital wallet

Business members will benefit from: 

• User management (set roles and permissions for employees)
• Business Bill Pay (iPay)
• Originación de ACH
• Captura remota de depósitos (RDC)
• Ability to easily switch between accounts

We are prioritizing enhanced security, control, and business-grade payment capabilities like ACH to better support business needs.

These changes are part of a transition to a new online banking platform that will allow us to introduce enhanced tools and capabilities over time. This transition sets the foundation for improved services in the future.

You can continue to manage payments using alternative options such as:

• Utilizing ACH origination to move funds (requires enrollment)
• Electronic Wires
• Utilizing other Digital Payment Services (i.e. Venmo, apple pay, Cash App, Paypal, etc.)

• Make sure their contact information is up to date.
• Download any important transaction history (especially Quicken users).
• Watch for upcoming emails with important details.